常见问题

Maintenance fees are mainly quoted based on the number of equipment, brand models, and service levels (response time, on-site availability, spare parts method). We provide various modes including annual full-machine maintenance, per-repair service, and single inspection. Free maintenance solutions and quotations can be provided based on your equipment list, with no hidden fees. Welcome to submit your equipment list online for a quotation.

Maintenance fees are mainly quoted based on the number of equipment, brand models, and service levels (response time, on-site availability, spare parts method). We provide various modes including annual full-machine maintenance, per-repair service, and single inspection. Free maintenance solutions and quotations can be provided based on your equipment list, with no hidden fees. Welcome to submit your equipment list online for a quotation.

维保费用主要根据设备数量、品牌型号、服务级别（响应时间、是否上门、备件方式）综合报价。我们提供年度整机维保、按次维修、单次巡检等多种模式，可根据您的设备台账免费出具维保方案与报价，无隐藏费用。欢迎在线提交设备清单获取报价。

维保费用主要根据设备数量、品牌型号、服务级别（响应时间、是否上门、备件方式）综合报价。我们提供年度整机维保、按次维修、单次巡检等多种模式，可根据您的设备台账免费出具维保方案与报价，无隐藏费用。欢迎在线提交设备清单获取报价。

Yes. We provide on-site inspection, repair and deployment services, covering key cities nationwide. Local engineers can arrive quickly; for remote areas, remote diagnosis can be handled first, and engineers can be arranged to travel if necessary. Specific coverage and on-site timings can be confirmed with customer service.

Yes. We provide on-site inspection, repair and deployment services, covering key cities nationwide. Local engineers can arrive quickly; for remote areas, remote diagnosis can be handled first, and engineers can be arranged to travel if necessary. Specific coverage and on-site timings can be confirmed with customer service.

可以。我们提供上门检测、维修与部署服务，覆盖全国重点城市，本地化工程师可快速到场；偏远地区可通过远程诊断先行处理，必要时安排工程师出差。具体覆盖范围与上门时效，可与客服确认。

可以。我们提供上门检测、维修与部署服务，覆盖全国重点城市，本地化工程师可快速到场；偏远地区可通过远程诊断先行处理，必要时安排工程师出差。具体覆盖范围与上门时效，可与客服确认。

We provide 7×24-hour emergency response. Contracted maintenance customers enjoy priority response channels: phone/remote immediate access, remote intervention within 30 minutes for critical business faults, and on-site arrival time agreed by city level, minimizing business interruption to the maximum extent.

We provide 7×24-hour emergency response. Contracted maintenance customers enjoy priority response channels: phone/remote immediate access, remote intervention within 30 minutes for critical business faults, and on-site arrival time agreed by city level, minimizing business interruption to the maximum extent.

我们提供 7×24 小时应急响应。签约维保客户享受优先响应通道：电话/远程即时接入，关键业务故障 30 分钟内远程介入，需上门处理的按城市等级约定到场时效，最大限度缩短业务中断时间。

我们提供 7×24 小时应急响应。签约维保客户享受优先响应通道：电话/远程即时接入，关键业务故障 30 分钟内远程介入，需上门处理的按城市等级约定到场时效，最大限度缩短业务中断时间。

Repaired and replaced parts come with warranty. Original parts generally have a warranty of 3 months to 1 year (depending on part type), and repair workmanship also comes with warranty commitments. Same fault can be repaired free of charge within the warranty period. Specific warranty period will be clearly marked on the repair order.

Repaired and replaced parts come with warranty. Original parts generally have a warranty of 3 months to 1 year (depending on part type), and repair workmanship also comes with warranty commitments. Same fault can be repaired free of charge within the warranty period. Specific warranty period will be clearly marked on the repair order.

维修更换的配件享受质保，原厂配件一般质保 3 个月至 1 年（视配件类型而定），维修工艺同样提供质保承诺。质保期内同一故障免费返修。具体质保期限会在维修单中明确标注。

维修更换的配件享受质保，原厂配件一般质保 3 个月至 1 年（视配件类型而定），维修工艺同样提供质保承诺。质保期内同一故障免费返修。具体质保期限会在维修单中明确标注。

Guaranteed. All second-hand equipment we sell undergoes strict testing (power-on self-test, stress testing, component health check), with condition and warranty status truthfully disclosed, and corresponding warranty services provided. Second-hand equipment offers high cost-effectiveness, suitable for budget-limited or testing/non-critical scenarios. Purchase with confidence.

Guaranteed. All second-hand equipment we sell undergoes strict testing (power-on self-test, stress testing, component health check), with condition and warranty status truthfully disclosed, and corresponding warranty services provided. Second-hand equipment offers high cost-effectiveness, suitable for budget-limited or testing/non-critical scenarios. Purchase with confidence.

有保障。我们销售的二手设备均经过严格检测（开机自检、压力测试、配件健康检查），如实告知成色与保修状态，并提供相应的质保服务。二手设备性价比高，适合预算有限或测试/非核心场景，可放心选购。

有保障。我们销售的二手设备均经过严格检测（开机自检、压力测试、配件健康检查），如实告知成色与保修状态，并提供相应的质保服务。二手设备性价比高，适合预算有限或测试/非核心场景，可放心选购。

Yes. We provide one-stop services from equipment racking, system installation, cluster deployment to data migration, supporting Oracle database migration, RAC setup, GPU computing platform deployment, etc. During migration, we focus on data security and business continuity, and can arrange maintenance window operations.

Yes. We provide one-stop services from equipment racking, system installation, cluster deployment to data migration, supporting Oracle database migration, RAC setup, GPU computing platform deployment, etc. During migration, we focus on data security and business continuity, and can arrange maintenance window operations.

可以。我们提供从设备上架、系统安装、集群部署到数据迁移的一站式服务，支持 Oracle 数据库迁移、RAC 搭建、GPU 算力平台部署等，迁移过程注重数据安全与业务连续性，可安排停机窗口作业。

可以。我们提供从设备上架、系统安装、集群部署到数据迁移的一站式服务，支持 Oracle 数据库迁移、RAC 搭建、GPU 算力平台部署等，迁移过程注重数据安全与业务连续性，可安排停机窗口作业。

We have our own spare parts warehouse, stocked with a large number of original and used parts for NVIDIA and Oracle servers. For repair and replacement, we prioritize using original parts and truthfully inform the source of spare parts (brand new original/original used), ensuring quality traceability. Key spare parts come with warranty.

We have our own spare parts warehouse, stocked with a large number of original and used parts for NVIDIA and Oracle servers. For repair and replacement, we prioritize using original parts and truthfully inform the source of spare parts (brand new original/original used), ensuring quality traceability. Key spare parts come with warranty.

我们拥有自建的备件仓库，储备大量英伟达、Oracle 服务器原厂配件及拆机件。维修更换优先使用原厂备件，并如实告知备件来源（全新原厂/原装拆机），确保质量可追溯，关键备件可提供质保。

我们拥有自建的备件仓库，储备大量英伟达、Oracle 服务器原厂配件及拆机件。维修更换优先使用原厂备件，并如实告知备件来源（全新原厂/原装拆机），确保质量可追溯，关键备件可提供质保。

Yes. In addition to local on-site service, we serve customers in different cities through remote diagnosis, spare parts express delivery, on-site resident/assignment and other methods. Many long-term maintenance customers are distributed across the country. Through remote operation and maintenance platforms, efficient responses can be achieved, with remote service offering the same quality and price as local service.

Yes. In addition to local on-site service, we serve customers in different cities through remote diagnosis, spare parts express delivery, on-site resident/assignment and other methods. Many long-term maintenance customers are distributed across the country. Through remote operation and maintenance platforms, efficient responses can be achieved, with remote service offering the same quality and price as local service.