How do out-of-town customers work with you? Is remote support available?

Three modes: remote operations, spare-part shipping, and on-site visits. Remote operations is the most common: via VPN or our remote management platform we handle inspections, fault diagnosis and software updates; when hardware must be replaced, parts ship directly from our warehouse with an engineer guiding replacement remotely; for emergencies or complex faults we dispatch engineers. ZhongLianDa maintenance customers cover many provinces - remote response matches local on-site in quality and price.