Service Introduction

We provide annual server maintenance contracts, routine data center inspections, emergency fault response and systems O&M services. For off-warranty, multi-vendor or heterogeneous data centers, we act as a single accountable maintenance vendor — helping enterprise IT teams reduce risk, cost and operational burden.

Maintenance Packages

• Standard: 5×8 remote support + quarterly inspection + spare parts back-up
• Advanced: 7×24 remote + 4h on-site response (Tier-1 cities) + monthly inspection
• Managed: Dedicated on-site engineer + full-stack OS/DB/network/security O&M

What's Included

• Data center environment, hardware health and performance inspections (with professional reports)
• Emergency fault escalation, remote intervention within 30 minutes
• Parts pre-stocking plan tailored to your actual equipment list
• OS, database, firmware vulnerability patching and upgrade support
• Optional Oracle DBA and GPU-cluster specialist consulting hours

SLA Guarantee

Response time & on-site arrival SLA written into contract. Monthly service reports and quarterly health reviews. We serve 1,200+ enterprise customers, mainly listed companies and financial institutions.