Background

A manufacturing group's data center had dozens of servers from various brands, some out of warranty period. They needed a professional service provider for unified annual maintenance and O&M support.

Solution

We provided annual full-machine maintenance services, established equipment ledger, offered 7x24 fault response, regular inspections, spare-parts-first replacement and system O&M support, significantly reducing the client's O&M burden.

Services

• Annual server maintenance contract
• Regular data center inspections and health checks
• 7x24 emergency response and on-site repair
• Spare parts stock with advance replacement

Results

Client equipment failure rate reduced by 60%, maintenance response time improved from hours to minutes, and IT operations achieved 99.9% uptime.